Shipping policy

Free Shipping within Australia: We are pleased to offer free standard shipping on all orders within Australia. You can enjoy the benefits of our complimentary shipping service with no minimum order value required.

Processing and Delivery Time: Once you place an order with Vaya Visual, we will process it promptly within 5 business days. Our standard shipping option typically delivers within 7 business days to most locations in Australia. While we make every effort to ensure your order reaches you as quickly as possible, please be aware that delivery times may be slightly extended during busy periods or holidays.

Express Shipping Option: For those who require their orders even faster, we also offer an express shipping option with an estimated delivery time of 5 business days within Australia. While standard shipping is free, an additional fee will apply for express shipping. You can select this option during the checkout process if needed.

Order Tracking and Delivery Confirmation: To keep you updated on your package's journey, we provide a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and location of your shipment until it arrives safely at your doorstep. For your peace of mind, all orders require a signature upon delivery.

Free Returns within 30 Days: At Vaya Visual, we want you to be completely satisfied with your purchase. If, for any reason, you are not fully content with the product you received, we offer a free return service within 30 days of the delivery date. Whether the item arrived damaged, faulty, or you simply changed your mind, our free return policy ensures a hassle-free experience.

Easy Return Process: If you wish to return an item, please contact our customer support team, and we will guide you through the return process. We kindly request that the product is in its original condition and packaging to facilitate the return. Once we receive and inspect the returned item, we will process your refund or exchange as per your preference.

Exceptional Customer Support: Our dedicated customer support team is always ready to assist you with any questions or concerns you may have. Feel free to reach out to us at [insert contact information], and we will be more than happy to help.